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DOLCE CASA Tile Boutique RETURN POLICY

Dolce Casa Tile Boutique is a special-order showroom which does not stock tile.
Our tile is ordered from various vendors, and this allows us to display a large variety of tiles. Sold by box and not by single piece.
Our standard return policy is as follows:
Returns will only be accepted when approved by vendor, no more than 30 days from invoice date. A 25% re-stock fee and return freight applies to all returns that qualify.
We ask all customers to inspect all material immediately upon receipt to verify that the order received is as specified or selected.

Please keep the following items in mind:

  • Due to shade variations, dye lots, miscommunication or even human error, the material delivered may be unacceptable. Please give us the opportunity to rectify any discrepancies or resolve any issues prior to installation to ensure your satisfaction.
  • Tile should be carefully checked prior to installation since no allowances or adjustments are considered once product has been installed.
  • Characteristics of natural stone are variation in color, shading and veining - no two pieces are alike.
  • USE CONSTITUTES ACCEPTANCE